Neighbors Program
Prevent Family Homelessness!
We need your help! Help us prevent family homelessness by donating to the Neighbors Program. Every dollar you give becomes three with generous matches
by Viking Homes and Help us Move in!
Our promise:
We promise to do whatever we can to help create a community where no family is homeless.

We believe that every family needs shelter and support to sustain their independence. There are were 3500 homeless children this last year in Spokane County.

Over the last 20 years, Family Promise of Spokane has empowered and trained thousands of volunteers to help homeless families.

Over 600 volunteers help keep homeless families together and moving towards home again, 24 hours a day, seven days a week, and 365 days a year. Scroll down to learn more!

Help provide hope for a
family that is homeless.

Join 600 other volunteers who serve homeless families in Spokane
four programs. One Purpose.
Helping Homeless Families
from start to finish.
From the moment a family is homeless until three years after they are in a home,
Family Promise of Spokane is helping homeless families with a holistic offering of programs that focuses on the family because of our host of Volunteers.
VILLAGE is our program to help families transition well to their new place.

On Monday nights, we bring together former and current Family Promise families for life skills, networking and encouragement.

We are also forming a mentoring program that will pair volunteers with families, creating a "village" of support for formerly homeless families while they get back on their feet.

OPEN DOORS is our newest program: a Family Day Emergency Shelter. For the first time in Spokane's history, there will now be a shelter available for displaced families who need a warm shelter, a welcoming smile and some help to find sustainable housing.

We will assess families, connect them to local resources, and provide food, supplies, showers, computer and laundry access between 7:30 am-7:30 pm. We even anticipate some of these families joining our Bridges program.
BRIDGES is the new name for our flagship program that helps families transition from homelessness to homes. We partner with 35 churches, 14 of which will host families for a week at a time to provide dinner, overnight accommodations and breakfast in the morning.

Families are transported to the Day Center where a case manager helps families find jobs, address medical and health issues, and help the kids get registered and bused to school, day cares and so much more.
NEIGHBORS provides rental assistance for families in crisis situations and targeted case management.

In addition, we provide one-time rental deposit and assistance to help families get into homes.

We partner with Catholic Charities Diversion program to help assess families that would most benefit from this program.
Our Core Values
  • Be Non-Judgmental
  • Be Respectfully Compassionate,
  • Be Present
  • Be Competent
  • Be Empowering
Family Promise of Spokane is love and kindness in action; it touches the hearts of guests, volunteers, and contributors alike."

β€”Ted and Diane Ketcham - Longtime Volunteers

We love gathering the former families, current homeless families and volunteers together. It's a bit like a reunion!
Why do people volunteer with Family Promise?
Coordinator - Kaleo Church
"Serving with Family Promise allows our community to come around our neighbors in their most difficult times. Volunteers become so much more than volunteers; they become friends; and they are given the opportunity to come alongside others and provide what our city always needs more of - kindness. Through volunteering, we no longer see homelessness as just an issue we can set aside and throw money at. We begin to see people - just like us - who deserve not only our help and resources but also our friendship."

Coordinator - St. John the Evangelist
"Family Promise is one of the most integrated ministries in which our congregation is involved. We are very grateful for the resources to provide some level of ongoing financial support to various other local ministries whereas Family Promise gives us the opportunity to provide hands-on service of hospitality to our guests that is different than writing a check."
Coordinator - St. Mary's Catholic Church
"St. Mary's Catholic Church in Spokane Valley has been a part of Family Promise from the very start. Many of our parishioners look forward to the week we host families. They serve in many ways, from meals to laundry to dinner or over-night hosts. Our hosting families love the opportunity to spend time with the families and hopefully make a difference in their lives. For some of our families this is an invaluable way to start teaching their children about community service. All in all it's a very rewarding experience."
What do Volunteers do?
Volunteers are the heart of the program. They can share their time and talents in many ways, usually just for a few hours every three months, by cooking and serving meals, playing with children and helping them with homework, staying overnight with guest families, or helping guests with resume writing.
Learn how to serve with family promise of spokane
Volunteer Opportunities
Whatever your gift or experience, we have a role for you.
Read below to learn more about different individual or group opportunities.
Many of our families will be going through a highly transitional and stressful period. As a coach you will meet with families and work with them to create action plans and look for solutions. If you have any kind of background in mentoring, case management, or counseling that's a huge plus!

Assistant Supervisor
With only one supervisor on staff per shift and a lot of needs to be attended to, we can be stretched thin. As an assistant supervisor you will work to help with a wide variety of tasks. These include helping with volunteer orientation, managing volunteer schedules, checking food inventory, and keeping an eye on kids.

Guest Coordinator
As a guest coordinator you'll be the first person our guests meet when they walk through the door. Your role is very important, because you will also be giving guests tours, distributing intake forms, and helping coordinate shower, laundry, and computer schedules. If you care about making people feel welcomed and ensuring a safe and organized environment for all, this is the role for you!

Sunday Afternoon Setup
We prepare living quarters for the guests by converting meeting rooms into temporary bedrooms for the quests. Beds are delivered from the congregation that hosted the guests the preceding week. Set-up includes moving furniture, making welcome signs, setting-up roll-away beds, moving luggage, etc.

Evening Dinner Host

Prepare and serve a hot, nutritious meal each evening and share the meal with our guest families. Everyone (hosts and guests) helps in cleaning up. It is usually easiest to prepare the meal at home and simply heat it and do last minute preparations at the congregation. Dinner is served at 6 p.m.

Evening Host
After dinner, there is time for the guests to participate in weekly adult classes, relax, and prepare sack lunches for the following day. Volunteers set out items for the lunches and the guests prepare the lunches for themselves and their families.

Overnight Hosting

Two people stay overnight with the guests each night, usually one male and one female. The hosts do not have to stay awake. Overnight hosts are there to assist guests with any personal needs or emergencies.

Family Enrichment
Just us weekly or whenever you can as enjoy meals with current and former Family Promise homeless families. We need help with meals, child care and teaching life skills.

Family Mentors
Mentors walk alongside participating families – encouraging advancements surrounding personal development, financial responsibility, employment and other focuses. The program not only supports these areas, but opportunities for deeper, more meaningful relationships with the families we serve. And the time commitment is flexible β€” ranging from two to five hours per month to as much as you would like to invest.
We can help you start this journey towards volunteering. After filling out a short application below, we can help you or your group find a satisfying volunteering opportunity.
Volunteer Application
Whether you are looking for a place to volunteer or you are looking for volunteer opportunity for your church or group, we have an opportunity for everyone. Choose the appropriate button below to start the journey! It only takes five minutes!
Volunteer Resources
Volunteer Training
The video and audio resources below were recorded to help equip volunteers with Family Promise of Spokane so that you can be equipped, encouraged and empowered to help.
Volunteer Training #1
Watch this video or listen to this audio podcast to learn about how Family Promise began and where we are going as an organization.
Volunteer Training #2
Watch this video or listen to this podcast to learn about the homeless families in Spokane and how the Homeless Family Coordinated Assessment works to help homeless families.
Volunteer Training #3
Watch this video or listen to this audio podcast to learn the ways you can volunteer to help homeless families in Spokane.
Volunteer Training #4
Watch this video or listen to this podcast to learn about the five foundational principles for being an effective and frutiful volunteer.
Volunteer Newsletter Mailing List
Would you like to be on our mailing list?
We don't like spam, nor do we eat it, either.
Thanks for signing up!
Our Mission:
One child, One family at a time,
with our community of faith,
we strive to make a difference
in the lives of homeless families
by providing shelter, support and the means
to sustain their independence.

Over the years we have given a hand-up instead of a hand-out, successfully empowered 85% of our families to get back on their feet and back into a sustainable, improved lifestyle and worked with FAMILIES to keep the family unit together as they work through the barriers that have led to their homelessness.
The Family Promise Staff
We are grateful to serve our families by partnering with volunteers.
Kermit Nelson
BRIDGES Weekend Supervisor
Kermit is our transportation driver and weekend supervisor. He also drives for Open Doors.
Susan Heitstuman
BRIDGES Office Manager
Susan is the kind voice on our phone, smile at the door and oversees the administrative details.
Joe Ader
Joe oversees the 24/7 Emergency Family Day Shelter. He also speaks on Understanding Poverty.
Steve Allen
Executive Director
Steve has been the executive director for the past three years. He oversees the staff, fundraising and strategic vision for the orginziation.
Lynnetta Lewis
Bridges Director
Lynnetta oversees the families in our program and is the liasion with the hosting churches.
J Wylie
Open Doors Supervisor
J oversees the Wednesday to Saturday shift
Marianne Sfeir
Volunteer Director
Marianne is the admin assistant and volunteer recruiter for Open Doors.
Serena Graves
OPEN DOORS Supervisor
Serena is a supervisor for the evening Sunday-Wednesday shift.
Jenn Snow
Open Doors Supervisor
Jenn is is our supervisor for our Wednesday-Saturday evening shift.
Toya Johnson
Open Doors Supervisor
Family Promise Board

John Lloyd
CFO - Sunshine Disposal and Recyling

Sean O'Regan
Financial Controller
Vice President/ Treasurer

Kristin Green
Homemaker and Seamstress

Michael Phalen
Retired Air Force

Kirk Miller

Theresa Goatz
Title Officer
Volunteer Coordinator

Greg Plummer
Retired - Project Supervisor Spokane Community College

Misty White
Homemaker and Social Justice Advocate

Marie Pence
Windermere Real Estate

David Walker
Home Street Bank

Arnie Peterson
Retired Doctor - Providence Hospital

Thank you for donating to Family Promise of Spokane
How you can Help!
Here is a our current WISH list!
Gas cards
Store gift cards
Bus Passes
Screw driver
New couch/ love seat
Shelving for offices ( Book Case)
Chromebook ( for guest job searches)
Electric Griddle
Waffle Iron
Controllers for xbox and E-rated xbox games
File folders
Filing drawers that lock
Large Cork board
Jumbo calendar
High chair
Magnetic board + magnets to display artwork
How you can Help!
Here is a small list of regular needs we have.
Toilet paper (bulk)
Pine Sol (bulk)
55 Gal trash bags (bulk)
Laundry detergent (bulk)
Drinking cups (disposable or hard plastic)
Paper Towels (bulk)
Large Ziplock Bags*
Anti-bacterial spray cleaner ($ store)
Dryer sheets
Tall white kitchen trash bags* (bulk)

631 S. Richard Allen Court
Spokane, WA 99202

(Please use this for mail correspondence)
904 E. Hartson Ave.
Spokane, WA 99202
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This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Please click "Privacy Policy" below to learn more about our policy.
If you are a homeless family...
We are now able to help you at our Open Doors Emergency Day Shelter at 631 S. Richard Allen Court in the South Perry District that will help give you a welcoming, warm place to start your journey towards getting back into a home.

In addition, we encourage you to
call or visit the Homeless Family Coordinated Assessment (HFCA)
and set up an appointment.

The number is: 509-325-5005

Through this program in Spokane, your family will be interviewed and assessed for services. We are now one of the providers using this system.
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