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When someone is in crisis,
the last thing they need is confusion on where to find help.

Family Promise of Spokane has created the solution.

The Housing Assistance Portal connects applicants in need with the housing resources they qualify for, all in one, easy-to-use location.

Frequently Asked Questions

What is the HAP?


The Housing Assistance Portal - or HAP - is a web platform designed by Family Promise of Spokane that allows those in need of housing assistance (rental assistance, housing deposits, utility help, mortgage assistance, etc.) to identify and apply for eligible resources. The HAP itself doesn't fulfill housing assistance requests, but serves as a bridge between those in need and organizations that have the needed resource. For those in need, the HAP provides an easy-to-use interface, allowing an applicant to fill out a brief snapshot of their need, search for community programs they may be eligible for and apply in one location. They can even upload needed documentation, communicate with organizations or update their need using a secure, personal account. For organizations with resources, the HAP presorts applicants to ensure that those who are applying are eligable for that organization's resources. Additionally, once an applicant submits an application, the organization can sort, approve requests, communicate directly with applicants, manage lists, etc. in one dashboard.




Can a landlord apply for rental assistance?


Yes. A landlord who is owed back rent may apply for rental assistance through the Housing Assistance Portal, however, an application doesn't necessarily mean that there will be resources available.




I've submitted an application, but I haven't heard back from anyone. What do I do?


Many are in need of housing assistance due to the COVID-19 pandemic. We are working as quickly as possible to process applications and appreciate your patience. To ensure that you've completed everything on your end, please make sure that you've uploaded all of your requested documenation and that you are able to log into your account to see your progress.




I'm having technical difficulties with the HAP. What do I do?


All technical difficulties should be solved directly from the HAP landing page by messaging with someone from tech support. Our case managers are not equipped to help you resolve technical issues, so please message the tech team directly.




I want my organization's resource listed on the HAP. What do I do?


Please check out the "Add a Housing Resource" button and fill out the survey. This will allow our Data Team to connect with you.